Yesterday, I just wanted a shake from Steak ‘n Shake and was turned away. Today, I’m seeing how amazing the internet is:
Diversity, Inc.: Second Class Citizen
Emoms At Home: Standing up for a Friend and Fellow Blogger
The Consumerist: Steak ‘n Shake Manager Denies Service
Henry Kisor: Making a Fuss
Joliet Herald News: Local Activist Sends Loud, Clear Message
Joliet Herald News: Steak ‘n Shake Part Two
Business and Blogging: Crisis Case Study
Google Finance: The Steak ‘n Shake Company
Slacker Manager: Steak ‘n Shake, How Can Management Overcome This?
Deaf Pagan Crossroads: Why Can’t I Get My Milkshake?
Just Thinkin’: Turned Away at the Drive Thru for Being Deaf
Do It Myself Blog: Steak ‘n Shake Questions Answered
Megite Business News: Steak ‘n Shake Manager Denies Service to Deaf Mother
Emoms at Home: Sometimes Its Just About Mommies
The Hearing Exchange: Deaf Mom Shakes Up Steak ‘n Shake
The Daily Herald: Woman Cites Hearing Problem in Dispute with Steak ‘n Shake
WTMJ 620, Wagner on the Web: Maybe They Can Hear Her Now?
Bad American: Customer Service Horror Stories
So Good: Steak ‘n Shake Manager Under Fire
Carpe Factum: Diversity or Adversity
Jim’s Blog: Steak ‘n Shake Denies Service
Spin Thicket: PR Nightmares
Kirkogitation: Controversial Milkshakes
My Wooden Spoon: Boycott Steak and Shake
A Cowboy’s Wife: Boycott Steak and Shake
The Marketing Eggspert: What Steak and Shake Will Do For Its Customers
Growing Up With a Disability: Why We Need the ADA
Growing Up With a Disability: Steak ‘n Shake Apology
Do It Myself Blog: Deaf Mom Denied Service
Is That Even Legal: Falling On Deaf Ears
Accessible Everything: Inaccessible Milkshakes
Deep Muck Big Rake: But The Emperor Has Nothing On At All
The Daily Grind: Outrageous
Jamie Berke, About.com: Two of the Hottest Things This Week
Do It Myself Blog: Deaf Mom Continues her Fight for a Milkshake
Slinkerwink: Fighting Back Against Discrimination
LeahLefler: Things That Really, Really Make Your Blood Boil
A Simple Desultory Dangling Conversation: How NOT to Do Customer Service
Chat With Bryen: Steak ‘n Shake Denies Deaf Access
Palms to Pines: Would You Like Some Discrimination With That?
An American Mom in Tucsany: This One’s for the Ladies
Ethan’s World: Some Good, Some Bad
On the Wire: Steak ‘n Shake Woes Loom
Cheryl Beryl: People Aren’t Reasonable
Do It Myself Blog: FOX Airs Deaf Mom’s Fight for a Milkshake
Single Work At Home Mom: Fast Food Restaurant Refuses Service to Deaf Woman
Berke Outspoken: Possible Solutions to Denied Milkshakes?
Laurie’s Dance with Sound: Hearing Impaired and CI News
Adversity University Blog: End of the Week Gratitude Theme #12
Chronicles of a Bionic Woman: Karen, the amazon woman!
Lolypup: Civil Rights and a Milkshake
Sam Spritzer’s Web Site: Beware of Hearing Impaired, Serve at your Own Risk
Deaf Weekly: Steak ‘N Shake Flap Sparks Internet Storm
On the Wire: Steak ‘n Shake Officials Meet with Customer
Starked San Francisco: Deaf Mother Denied Service at Steak ‘n Shake
Jim’s Thoughts: Ignorance
My Chronic Life: Steak ‘n Shake Disgrace
Terrible Palsy: It’s That Time of the Month
Ima On (and off) the Bima: Things That Make Me Crazy
Bad Cripple: Why the ADA is Needed
Growing Up With a Disability: Update on the Steak ‘n Shake Discrimination
Hippie Spelunker: Steak ‘n Shake Commits a Heinous Injustice
Hippie Spelunker: Steak ‘n Shake Update
Hippie Spelunker: Serving Americans with Disabilities
Planet of the Blind: How Many Fingers Am I Holding Up?
I Am Not a Hamster: Steak ‘n Shake Employee Shoots Company in the Foot
The Net-Savvy Executive: Why Companies Need to be Listening to Blogs
Happy Family At Home: I Love This!
I’m Adopting a Deaf Child with Ushers: A Glimpse of the Future?
Granfallon Books: Customer Service
Butterfly Like Me, Deaf: Drive Thru Service Reasons
Mulberry Summer: Unacceptable
Rolling Grains: Where ADA Compliance Was Taken off the Menu
Our Campaigns: Steak ‘n Shake Denies Service
Today’s Cool News: Even I Can’t Hear What They’re Saying
Waving with My Deaf Hands: I’m Proud of Karen, It’s my Turn to Share
Fox News Blogs: Steak ‘n Shake Violates the ADA
A Cowboy’s Wife: Steak ‘n Shake Follow-up & Comment Response
Erin’s Mother: Not Giving Them One More Penny
Rachel’s World: An Accessible World?
The Deaf Sherlock: Deaf Mom Power!
Random Digest: Steak ‘n Shake Manager Denies Drive Thru Service
Andrea’s Acadia Weblog: Service DENIED
NF@ Odyssey: Consider This
Bionic Ear Blog: Steak ‘n Shake Denies Service to Deaf Patron
My Scrapbook Life: Bad Steak ‘n Shake, Bad, Bad Steak ‘n Shake
Last night, shortly after calling the corporate headquarters via relay, an employee from their Human Resources division called me. She sent me an email apologizing for the incident. She called again this morning to see if we could set up a meeting with the manager in question and discuss the issue. They agreed to provide an interpreter for this meeting.